You do not necessarily need to include fancy techniques or even big discounts when it comes to making sure the customer service at your company is at a top-notch. You may easily lose sight of what is important if you are always pulling stunts to gain the attention or sympathy of the public. Customers will always remember the employee or even the business where they were shown compassion and even kindness. Below are some few accounts of such stories. When there is a problem a client cant solve, the business steps in to help and this is the case that befell an 89 years old man. This man was not in position to shop for groceries on his own and his daughter was desperately phoning various supermarkets trying to get one to deliver that to her father. Given that a storm was fast approaching, many of the supermarkets declined the request. Trader Joes one-off delivery service took the order and delivered the goods in half an hour and at no charge. A customer once shared the story of one teenager who went tie hunting in Target. The young man wanted a clip-on tie in preparation for an interview but they are not available at Target. One of the employees at Target, Dennis Roberts, showed the teen how a regular tie is tied. He went a step further to show how a proper handshake should be done and how to answer some of the questions asked during the interviews. Eventually, the teenager did get the job.
There was also the story of one of McDonalds customers who teared up as he witnessed another customer get served in a compassionate manner. There was a man in a wheelchair, who was also elderly, who was making his way to the cashiers point in one of the McDonalds branch downtown which also happened to be busy. The man was clearly in need of something but the workers could not ascertain what it was that he needed. The cashier gave some suggestions on what to do to offer help. He finally realized that the man wanted someone to help him cut up his food and feed him. The cashier closed down the register, donned on some gloves and helped the man with that. This is not just about the kindness of the employee but how good he is at communication. Excellent communication skills are central to good customer care.
The next story about a young boy aged 3 was received a near-death beating from his mums boyfriends. The boys grandfather was in LA and he had to go all the way to Denver to see the boy for one last time. The life support would be switched off soon for the organs to be harvested to save other people. The wife of this man called Southwest Airline to get a seat for his husband. The man got to LAX two hours early but was 12 minutes late in getting to the gate. Even so, the pilot had refused to leave until the man had boarded.